Claim Policy
At Expedited, we ensure a transparent and fair claim process for our customers.
- Claims must be reported within 48 hours of delivery.
- Provide documents: invoice, proof of shipment, photos of damage.
- No claims accepted for poor packaging or prohibited goods.
- Compensation is based on declared value and verification.
Risk Policy
All shipments are handled carefully, but certain risks are unavoidable.
- Shipments move at owner’s risk unless insured.
- No liability for delays due to weather, strikes, or natural causes.
- High-value shipments must be declared and insured.
- Maximum liability as per company terms.
Fuel Surcharge
Fuel surcharge helps maintain service quality despite fuel price changes.
- Applied as a % of freight charges.
- Revised periodically based on fuel rates.
- Applicable on domestic & international shipments.
Packing Guideline
- Use strong and durable cartons.
- Wrap fragile items with bubble wrap.
- Use cushioning material inside the box.
- Seal packages properly with tape.
- Label clearly with address and contact number.
KYC (Know Your Customer)
KYC verification is mandatory for shipment processing and customs clearance.
- Submit ID proof (Aadhar, PAN, Passport).
- Address must match shipment details.
- Required for all non-document shipments.
- Delays may occur if documents are not provided.
FAQs
How can I track my shipment?
Track using your tracking ID on our website.
Do you provide insurance?
Yes, we offer transit insurance for valuable shipments.
What items are restricted?
Hazardous, illegal, and prohibited items are not allowed.
Can I cancel shipment?
Yes, before dispatch. Charges may apply.
How is weight calculated?
Actual or volumetric weight (L×B×H/4000).
